Privacy Policy

At PteGenie, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered PTE preparation platform.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, email address, and payment information when you register or purchase a subscription.
• Audio and Text Data: Audio recordings of your speaking practice and text submissions for writing practice, which are processed by our AI to provide scoring and feedback.
• Usage Data: Information our servers automatically collect when you access the platform, such as your IP address, browser type, and your interaction with the platform.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Process your transactions and send related information, including confirmations and receipts.
• Provide AI-driven feedback, scoring, and analysis on your PTE practice tests.
• Improve our AI models and algorithms to provide more accurate scoring (anonymized data only).
• Send you technical notices, updates, security alerts, and support messages.

3. Data Security and Storage

We use administrative, technical, and physical security measures to help protect your personal information. Audio recordings and written submissions are processed securely. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

4. Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

5. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at support@ptegenie.com.